enterprise content management.

Our Delivery : Creating new solutions is not a simple task. It takes experience, expertise, and rigorous methodologies. Direction works with you to rapidly and successfully

develop, test, and deploy your enterprise content management solution.

Initiation : Successful projects start by establishing business rationale and setting specific goals, objectives and success criteria. Direction works with you to define the vision for your solution and then plan how to turn that vision into reality. Using the experience gained from hundreds of projects, we also help to set expectations of capabilities, projects time scales, resources and costs.

Definition : Together we design a solution to address your needs by analyzing business problems and challenges and capturing detailed business and technical requirements. The architecture we develop from these requirements will support your initial application, and will grow with you to meet future needs.

Construction : To support the timely and

cost-effective development

of your solution, we mentor your staff on best-in-class development techniques. We also instruct your teams on the best practices for proper and complete testing, and help assess the solution for deployment readiness.

Transition : When the solution is ready, we help deploy it to your initial group of users. When those users become comfortable with the solution, we then help you roll it out to a larger audience. To ensure your overall success, we also offer additional training, mentoring, and fine tuning of the solution as needed.

Grow : In today's business world, nothing stands still for long. To maximize the benefits you get from Direction's solution, we help you accommodate change whether it is necessary because of evolving business requirements, a system expansion, new applications, additional regulations, new hardware etc. Count on Direction to help you grow your solution with minimal disruption of your business.

Embrace Technical Change : Direction works with your technologists to create roadmaps for adopting new technology and standards into your organization. Exploring new ideas and carefully charting their deployment helps to drive down your overall cost of ownership.

Affect Business Improvement : Once your initial enterprise content management solution is delivering the expected business benefits, we help you expand the system to accommodate new requirements, deliver new capabilities and provide additional value. Through an iterative development process we can evolve the system in line with your changing business environment.

Leverage Initial Success : As you start to see that enterprise content management has broad applications across your business, we apply the experience acquired in similar projects to help you identify, prioritize and plan additional solutions.

Capacity Planning : Detailed analysis of your system's ability to meet anticipated growth projections.

Architecture Guidance : Valuable assistance with designing enterprise architecture plans that meet your business needs.

On-site Education and Mentoring : Save money and time by bringing Direction's experts to your organization.

Operations Best Practice : Knowledge gained through interaction with Direction's service and support experts.

Customer Support : Comprehensive maintenance and support from Direction's technical specialists.

Disaster Recovery : Expertise in designing cost effective high availability and disaster recovery solutions.

Customer Advocate : Advisory services to assist with product installation, issue resolution, and strategic planning.

Customer Health Check : Configuration reviews to ensure best practices and supportability.

Performance Optimization : Cost-effective recommendations to improve system performance.