| What is MS-CRM? |
| Microsoft Dynamics® CRM is a fully integrated Customer Relationship Management (CRM) system with modules catering to Marketing, Sales and Customer Services. Microsoft Dynamics® CRM represents a sea of change in focus for businesses from being product-centric to customer-centric. The objective of businesses is no longer to just acquire customers and battle competition in making customers switch to their products and services, but one of Acquisition of customers followed by Development and Retention. |
Information and communication technologies enable businesses to acquire and manage customer related information; Customer Relationship Management (CRM) as software thus becomes a crucial tool for serving the customer's better and to sustain a profitable customer centric business.
The lower cost of ownership of Customer Relationship Management (CRM) tools from Microsoft Dynamics as compared to that of our major competitors ensures that the ROI and breakeven points are achieved more quickly, resulting in better profits for your company. |
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| Why MS-CRM? |
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With Microsoft® Business Solutions CRM, businesses can make well-informed decisions, improve sales effectiveness, and provide superior customer service, resulting in more profitable customer relationships. Easy to deploy and use, Microsoft CRM is accessible from Microsoft Outlook and the Web, integrates with other business systems and scales as your business grows.
Microsoft® Business Solutions CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible and affordable solution. |
Microsoft ® Business Solutions CRM offers a wide spectrum of feature-rich, affordable CRM solutions to help you meet your specific needs in Marketing, Sales and Service:
Marketing: A clearer view of customers and more informed marketing investments.
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
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Customer segmentation. |
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Campaign planning and execution. |
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Data extraction and cleansing. |
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Analytics and reporting. |
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Marketing/sales collaboration tools. |
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Information sharing portals. |
Sales: Get more leads and close more business.
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities and close more deals, faster. Microsoft Dynamics CRM provides:
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Lead and opportunity management. |
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Account and contact management. |
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Territory management. |
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Forecasting and sales analytics. |
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Offline and mobile device access. |
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Quick access to products, pricing and quotes. |
Customer service: Provide more value to customers.
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
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Account and contact management. |
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Case and interaction management. |
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Product and contract management. |
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Knowledge-base management. |
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Service scheduling. |
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Workflow across teams and groups. |
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Service reporting and analytics. |
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| DSS Offers Microsoft Dynamics CRM Solutions for your Industry |
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DSS, a Microsoft enterprise partner, delivering Microsoft CRM consulting and solutions in enterprise scenarios such as sales force automation, marketing and service management. This extended relationship brings proven Microsoft software together with world-class applications consulting, implementation, integration, management hosting, and managed services from DSS.
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As a certified Microsoft Dynamics CRM solution partner, DSS offers clients business-proven solutions and implementation expertise to reduce risk, lower costs and improve quality. This services gives enterprises the increased scalability, high availability and global reach to keep their organizations moving forward. |
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DSS will provide clients with the ability to deploy Microsoft-Dynamics CRM in whatever model best meets their business requirements, whether on-premise, hosted or by outsourcing the entire business process and solutions |
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Banking
Improve service, reduce operation cost and transparent interactions between departments. |
NBFC
Improves tracking of customers request and Increase revenue. |
Manufacturing
Support cross-organizational collaboration, enhance customer satisfaction and boost profitability. |
Telecom
Improves tracking of contractual obligation, reduce operational cost and enhances customer satisfaction. |
Government
Improve service, operations, and constituent interactions at the state and local level. |
Chain Management
Target prospects and manage clients in less time, increase profitability, and retain more customers. |
Pharmaceutical
Optimize Diagnostic center processes to improve the delivery of care, lower costs, and assist patients in managing their health. |
Entertainment
Enhance the customer experience to earn loyalty, boost profitability, and improve sales & marketing through in-depth customer information and tools. |
Securities
Raise customer satisfaction, increase revenue and reduce operational costs. |
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| Why DSS? |
As a Gold Certified Microsoft partner, Direction Software Solutions offers CRM consulting and implementation services to help you take complete advantage of Microsoft Dynamics CRM benefits. Direction Software Solutions have the expertise and dedicated resources to help you develop and implement a CRM strategy that meets your business objectives.
Our dedicated Microsoft Dynamics CRM experts have in-depth product knowledge and years of experience in various industry verticals to implement this solution for clients throughout India. Direction Software Solutions has to its credit several successful CRM project implementations. |
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For your Microsoft Dynamics requirements proceed here |
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| How CRM benefits YOU? |
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Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications. |
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Works tightly with Microsoft Office Excel so businesses can make decisions on the fly. |
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Improves operational efficiency, through the standardization and streamlining of Processes. |
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Works the way your business works with point-and-click system customization. |
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Gives the right information to the right people. Certain employees need certain information. |
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Targets your marketing campaigns so you're always in touch with the right customers. |
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Simplifies service scheduling to keep customers satisfied. |
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Integrates with your existing systems to help break down information silos. |
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Enhances offline communications so everyone can be productive regardless of location. |
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Builds on the power of SQL Server Reporting Services to create insightful business reports |
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