DSS have long and varied experience in providing maintenance solutions to our clients in multiple areas & technologies.
Internet Applications
Services offered for Cold Fusion, Java, LAMP, Microsoft technologies. Over 8 yrs experience in maintaining B2B, B2C & B2G web sites for clients.
Services offered include:
Maintenance of the application.
Change requests & minor modifications.
Maintenance of the Servers.
Backup of data.
Back Office services.
Client / Server
Mainframe, Microsoft Technologies, Databases, CRM, Open Systems
Over 8 yrs experience in maintaining client server applications for clients.
Services offered include:
Maintenance of the application.
Change requests & minor modifications.
24 x 7 support from India, ensuring the smooth running of the system within the SLA parameters.
Handling day-to-day issues reported by users.
Ensuring that any jobs that failed were investigated and errors rectified.
Creating various reports as required by the client.
Microsoft Business Solutions
We are one of the first companies in India to undertake 24 x 7 support for a Microsoft CRM installation.
Services offered include:
Handling day-to-day issues reported by users.
Knowledge transfer to users.
Analysis of data imported from client's core systems.
Impact analysis for new requirements from users.
User Admin activities (including access rights & roles).
Coordinating with multiple vendors on client's behalf.
Back Office Operations
We have long experience in providing end-to-end Back Office Solutions to clients worldwide out of our offices in India.
Services offered include:
Maintaining of data on the client's B2B site - including data-correction as required.
Moving data between multiple systems both online & client server.
Receive documents from around the world in various formats.
Checking information received & following up on errors & missing documents.
Making entries on the clients system online.
User admin - creating users and assigning various levels of rights for them.
Creating and monitoring processes on the client's site.
Creating various reports on business activities on the site.
To find out more about Outsourcing your Maintenance proceed here.
Maintenance of the application.