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Microsoft 365 Customer Engagement Plan

Microsoft Dynamics 365 for Customer Service can help your organization improve customer service, build customer loyalty, empower agents, and deliver efficient customer care through a single, unified experience.

Direction - Microsoft Dynamics 365 - Apps for Customer Service

It can help your organization not only adapt to the changing customer, business, and market needs but also:

  • Enable omni-channel engagement to get deeper insights with a 360-degree customer view and support your customers wherever and whenever they need it.
  • Empower service personnel by providing them a single user interface to access all customer information and equipping them with tools, guidance, and data they need to resolve issues.
  • Enable predictive customer service using build-in digital intelligence to help identify trends, get invaluable insights and anticipate opportunities through interactive dashboards.
  • Help your customers not only to find answers on their own, but also access a community space to connect with peers and subject-matter experts.

Direction

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