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Microsoft 365 Customer Engagement Plan

The field service capabilities of Microsoft Dynamics 365 can enable your organization to increase customer satisfaction with optimized scheduling, native mobile support, and remote asset monitoring.

Direction - Microsoft Dynamics 365 - Apps for Field Service

It can help your organization not only deliver end-to-end customer-centric experience but also:

  • Create a smarter workload and resource balance by identifying and organizing available field service resources by category.
  • Maintain the accuracy of service contracts to help you drive faster and accurate billing while helping field service teams identify new sales opportunities.
  • Leveraging Big Data and IoT to provide predictive service by identifying risks, proactively resolving issues, and driving continuous service improvements.

Manage inventory information for any part of the transaction, including return material authorizations, stock adjustments, and stock transfer.

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