Hospitality

Solutions that scale as you grow and help you serve your customers better

Hospitality Industry

Hospitality Industry has traditionally been a highly competitive industry. That said, it has become more difficult for hospitality businesses to survive due to the pandemic. For hospitality businesses to survive, they will have to effectively align their people, customers, processes, and technology with business objectives.

We provide solutions that help companies in the hospitality sector achieve their business objectives and deliver personalized customer experiences, and perform critical tasks that put businesses on a higher growth trajectory.

Technological Challenges faced by our clients from the Hospitality Industry

  • A solution difficult to scale as the company grown
  • Errors in order handling and order processing
  • No access to real-time information making it difficult to plan product delivery schedules
  • Separate systems for POS, payroll management, inventory management, etc. making it a tedious and time-consuming task to track all the financials associated with a store

Solutions offered by Direction Software

  • Implementation and integration of Microsoft Dynamics CRM with the existing systems
  • A single platform like the Microsoft Navision solution helps to track all financial transactions under one roof
  • Integration and implementation of systems that enable users to get access to real-time data and generate reports

Impact

  • Number of financial processes like bank reconciliation, taxation, etc. are either automated or become less tedious to manage
  • Real-time reports and alerts to the relevant stakeholders helping them make important decisions quickly
  • Better conversions and tracking even if you are scaling at a rapid pace. It helps improve order processing as well as customer retention
  • Improve customer service and customer satisfaction
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