Even though Customer Relationship Management (CRM) only recently became a thing, the idea behind it first surfaced in the 1970s, when companies depended on frontline input, annual surveys, and customer database analytics to gauge customer happiness. Customer relationship management, or simply CRM, is a broad strategy used by organizations to manage and analyze customer data…
Microsoft Dynamics 365 CRM is a well-known customer relationship management (CRM) solution on the market today. Due to its powerful combination of analytics, automation, and integration features, Dynamics 365 has established itself as the preferred option for companies in the retail sector. Retailers today must be able to adjust to changes, whether they are brought…
In the past couple of years, customer buying behavior has changed significantly. Customers research online extensively about the products they want to buy. They shortlist specific companies offering those products and then visit their showrooms. It holds even in the case of the automobile industry. Hence, it is critical for a car dealership business to…
Microsoft has been a leader in business solutions. It has launched multiple solutions that have redefined and revolutionized the way to do things. One such product is Microsoft Dynamics 365 CRM. It is an end-to-end CRM. It offers multiple salient features that can help companies streamline their business seamlessly. Let us look at some aspects…
At Direction Software, we have had great success in helping Real Estate businesses improve their sales effectiveness by implementing Microsoft Dynamics 365 CRM. In some cases, Dynamics CRM has enabled our Real Estate clients to enhance their lead to sales conversion ratio by 40% and customer engagement by 50%. In this blog, we share some key features…