Transform Global Customer Relationships with Dynamics 365 CRM from India
Expert CRM implementation and support services delivered by certified Indian professionals at 50-65% lower costs than Western providers
Premier Dynamics 365 CRM Outsourcing Partner in India
Empowering global enterprises with world-class CRM solutions for over 25 years, combining Indian cost advantages with international customer engagement expertise
For Mumbai’s high-growth businesses, customer engagement is critical. Direction’s Dynamics 365 CRM services provide sales automation, marketing insights, and service tools—built for the fast-paced Mumbai market. We’ve helped dozens of local companies transform their customer lifecycle.
Some of the Mumbai-focused Industries we have served are — Real Estate, Finance & Insurance, Travel & Hospitality, Media, Healthcare, and more—our team is ready to deliver personalized solutions for your Mumbai operations.
Microsoft Solutions for Global Businesses
Why Global Businesses Choose Us:
- Deliver comprehensive sales automation, customer service, and marketing integration solutions with significant cost savings
- Proven expertise in global CRM implementations across BFSI, retail, and manufacturing sectors with seamless international delivery
- Specialization in multi-language, multi-currency CRM configurations and compliance with international data protection standards (GDPR, CCPA, SOX)
Let’s connect in person! Email or Call now for a free consultation.
Dynamics 365 CRM Testimonial
As part of a global effort to move our family of companies to MS Dynamics CRM, BRANDTECH Scientific engaged with Direction Software to provide design and implementation services for both our U.S. entity and our sister company in India. Since this initial implementation in 2018, we have continued to rely on Direction for additional business solutions within MS Dynamics. Direction has helped us successfully navigate native Dynamics functionality, and provided effective custom solutions whenever needed.
Thanks to our close partnership with Direction, multiple functional groups, including Sales, Marketing, Product Management and Customer Service are able to leverage MS Dynamics for a range of efficient processes.
Brandtech Scientific Inc.
Douglas Kelley
– Director of Digital Business Strategy & IT
Why Choose to Outsource to Direction Software, India
- Substantial Cost Savings: 50-65% reduction in CRM implementation and support costs
- Global CRM Expertise: 50+ successful international Dynamics 365 CRM deployments
- Certified Excellence: Microsoft certified CRM specialists and solution architects
- Rapid Implementation: Accelerated CRM roll-outs using India’s skilled workforce
- Multi-Channel Integration: Expertise in global communication channels and platforms
- Scalable Solutions: From startup CRM needs to enterprise-wide global deployments
- Customer Journey Expertise: End-to-end customer lifecycle management across global markets
- Advanced Analytics: AI-powered customer insights and predictive analytics implementation
- Integration Capabilities: Seamless connection with global marketing automation and ERP systems
- Industry Specialization: Deep domain knowledge in global BFSI, retail, manufacturing, and services
- Cultural Adaptability: Understanding of diverse international customer engagement practices
- Performance Optimization: Continuous CRM performance tuning and user adoption strategies
- Mobile CRM Solutions: Expert implementation of mobile-first CRM for global sales teams
- Custom Development: Tailored CRM customizations for unique global business requirements
- Change Management: Tailored training programs for international teams and stakeholders
Success stories with Global businesses
Services
Direction Software LLP upgraded an IT infrastructure company’s Dynamics CRM 4.0 to CRM 2013 and created a custom partner portal.
The solution improved sales, contract, and product license management. Benefits included better data integrity, streamlined processes, and enhanced user experience.
FAQs – Dynamics 365 CRM in India
You can expect 50-60% reduction in upgrade costs compared to Western consultants.
We have provided Microsoft Business Solutions to over a 50 of international clients remotely many of which were for D365 CRM.
We have key resources working at different shifts to accommodate client times. This ensures that we have a maximum number of working hours in common with clients in other time zones.
We have successfully provided Microsoft Business Solutions to over a score of international clients remotely including some with Multi-country roll-outs.
We can provide training to your end users and extended annual service contract as required. Also Immediately post Go-Live we provide close support to ensure near zero disruptions.
Multi-language and multi-currency capabilities are built into Microsoft Dynamics D365 CRM. And we have experience in working with many foreign languages, including right to left scripts.
While we try to ensure that you are getting the system that works for you during our requirement gathering phase, we are also open to supporting any CRs that you may have based on new requirements / features you may need.
Some of our Dynamics 365 CRM clients
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