Direction - Microsoft 365 CRM

Microsoft 365 CRM

Have better customer interactions with Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 Customer Service

Logo - Microsoft Customer Service

CRM for Sales helps build a high-performing sales team by providing them real-time sales insights. It guides them to find the right prospects and customers from multiple sources and build a sales pipeline with high-quality leads. Sales team members can work from anywhere and at any time. The insights provide them knowledge about the next best step to take for further strengthening customer relationships.

Customer Service Capabilities

Direction CRM - Customer Service
  • Automate self-service with virtual agents and rich knowledgebase portals
  • Personalize customer service engagements
  • AI-driven productivity tools that equip agents with the right information at the right time
  • Detect and correct problems proactively by using embedded IoT signalling and alerts