Microsoft 365 Customer Engagement Plan

Microsoft Dynamics 365 Flow can enable your organization boost productivity and performance by setting up automated workflows between apps and services to collect data, get notifications, synchronize files and more. Using Flow, you can create not only simple one-step notifications that alert your team when a work item is updated, but also complex multi-step flows that automatically capture, track, and act on your data and processes.

Direction - Microsoft Dynamics 365 - Apps for Flow

It comes with pre-built templates, and can be used for activities such as:

  • Turning repetitive tasks into multistep workflows.
  • Automatically tracking, capturing and organizing business data.
  • Streamlining workflow approvals with instant alerts and other features.
  • Creating alerts that notifies an individual or the whole team whenever a work item is updated.


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