Microsoft 365 Customer Engagement Plan

Microsoft Dynamics 365 is the next generation of intelligent business applications that unify the capabilities of CRM and ERP and work seamlessly together across Sales, Field Service, Customer service, Operations, Marketing, Project Service Automation and Financials.


Microsoft Dynamics 365 not only seamlessly integrates with the tools already being used by your organization, like Outlook and Excel, but also brings the power of digital intelligence to help you make the best business decisions with the help of embedded tools such as Cortana Intelligence, Power BI and Azure Machine learning.

In today’s dynamic business environment, organizations are exploring ways to use digital intelligence to reimagine new possibilities for their businesses. With the help of Dynamics, you can streamline operations, boost productivity, predict clients’ needs, and increase revenue.

Direction - Microsoft Dynamics 365 CEP

Why choose Direction?

  • A multinational Software Solution provider with over 250 employees globally
  • Over 18 years of expertise in Microsoft Dynamics
  • Conforms to BS 7799 Information security standards
  • One of the highest certified resource base in Microsoft Dynamics in India
  • MS Dynamics's first implementation partners in India with extensive experience across industries
  • Awarded the title of 'Best Regional Microsoft Dynamics Gold Partner' and the membership of Microsoft Presidential Club
  • Over 80+ NAV implementations and 50+ CRM implementations across USA, UK, France Fiji, Sri Lanka, Middle East, Africa Mauritius, and India

Grow, evolve and transform your business with Dynamics 365

Engage Customers
Build personalized experiences across all customer touchpoints-from consideration to purchase.
Empower Employees
Give your employees familiar tools and actionable insights so they can do their best work.
Optimize Operations
Anticipate and manage business needs with more intelligent processes & predictive guidance.
Transform Products
Innovate new business models, automate processes, and shift from being reactive to proactive.


5, Brady Gladys Plaza,
1/447 Senapati Bapat Marg,
Lower Parel, Mumbai - 400 013, India

Get in Touch

Email: info@direction.biz
Phone: 91 (22) 6152 5000
Fax: 91 (22) 2491 1046