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Microsoft Dynamics CRM

Microsoft Dynamics CRM boosts productivity. It is a fast, easy to use and reliable CRM solution, that boosts your overall businesses efficiency.

Microsoft Dynamics CRM systems offer agents the latest customer and client information in real time, so they can easily view customer data and create personalised experiences in these ways:

  • Get up-to-date data and analytics that help your sales staff identify and prioritise opportunities.
  • Gain insights into customers and their needs so staff can tailor marketing communications, sales offers, and service.
  • Centralise customer information, which reduces search and follow-up time for your employees.

Sales Management

  • Spot new revenue opportunities
  • Reduce conversion cycle and increase win rates
  • Holistic 360 degree view of customers
  • Get complete business insight and visibility
  • Handy tools to plan and manage KPIs
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Customer Service

  • Improve customer satisfaction
  • Enhance staff productivity
  • Decrease Resolution time
  • Anywhere access to handle escalations
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Campaign Management

  • Create and Manage campaigns quickly
  • Track campaign response
  • Generate dynamic marketing list based on various filters on existing customer
  • Track campaign ROIs quickly to identify campaign’s success
Direction - Microsoft Dynamics CRM Benefits

Direction

5, Brady Gladys Plaza,
1/447 Senapati Bapat Marg,
Lower Parel, Mumbai - 400 013, India
Email: info@direction.biz
Phone: 91 (22) 6152 5000
Fax: 91 (22) 2491 1046