Facilitating Home Health Care in Europe
How Direction implemented effective integration between Germany & Poland to meet demand and supply of Nursing Services using Microsoft Dynamics CRM Solution. The solution facilitates matching trained caregivers in one country with the healt service requirements of home care in another.
Microsoft Dynamics 365 CRM was used to do the data exchange between demand and supply across the two countries. This was earlier done by hand using excel spreadsheets.
The new system automated most of the processes that were previously carried out manually in Poland, and provided integration between the two systems (Poland & Germany) that has greatly improved visibility in operations resulting in Much improved Customer service, Increase in Employee productivity and effectiveness and has made the operations easy and smooth.