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Outsourced Support & Maintenance

Internet Applications

Services offered for Cold Fusion, Java, LAMP, Microsoft technologies. Over 10 yrs experience in maintaining B2B, B2C & B2G web sites for clients. Services offered include:
  • Maintenance of the application
  • Change requests and minor modifications
  • Maintenance of the Servers
  • Backup of data
  • Back Office services

Client / Server

Mainframe, Microsoft Technologies, Databases, CRM, Open Systems Over 10 yrs experience in maintaining client server applications for clients. Services offered include:
  • Maintenance of the application
  • Change requests & minor modifications
  • 24 x 7 support from India, ensuring the smooth running of the system within the SLA parameters
  • Handling day-to-day issues reported by users
  • Ensuring that any jobs that failed were investigated and errors rectified
  • Creating various reports as required by the client

Microsoft Business Solutions

We are one of the first companies in India to undertake 24 x 7 support for a Microsoft CRM installation. Services offered include:
  • Handling day-to-day issues reported by users
  • Knowledge transfer to users
  • Analysis of data imported from client’s core systems
  • Impact analysis for new requirements from users
  • User Admin activities (including access rights & roles)
  • Coordinating with multiple vendors on client’s behalf

Back Office Operations

We have long experience in providing end-to-end Back Office Solutions to clients worldwide out of our offices in India. Services offered include:
  • Maintaining of data on the client’s B2B site – including data-correction as required
  • Moving data between multiple systems both online & client server
  • Receive documents from around the world in various formats
  • Checking information received & following up on errors & missing documents
  • Making entries on the clients system online
  • User admin – creating users and assigning various levels of rights for them
  • Creating and monitoring processes on the client’s site
  • Creating various reports on business activities on the site

Direction

5, Brady Gladys Plaza,
1/447 Senapati Bapat Marg,
Lower Parel, Mumbai - 400 013, India
Email: info@direction.biz
Phone: 91 (22) 6152 5000
Fax: 91 (22) 2491 1046

Contact us