BFSI

Leverage technology to keep pace with the changing trends within the BFSI Industry

Banking and Financial Services

The growing base of new-age customers is compelling the Banking, Financial Services & Insurance Industry (BFSI) to redirect their efforts to provide a richer customer experience. Less to minimal switching cost coupled with multiple players in the industry has made it easy for the customers to change their service providers at the drop of a hat.

For higher customer retention and better profitability, the BFSI sector must offer an engaging user experience and convenience to its customers. Technology-enabled solutions can help companies deliver more accurate and personalized services as well as a superior customer experience.

Technological Challenges faced by our clients from the BFSI Industry

Data distributed across emails and multiple systems resulting in errors and data mis-match
Difficulty in tracking employee performance across multiple locations
Lack of 360-degree customer view
Ensure timely resolution of grievances and set standards to do so across all branches
Access to real-time data and insights

Solutions offered by Direction Software

A single coherent system as per specific customer requirements e.g. Microsoft Dynamics 365 CRM, or a custom developed system
Easy to use web application / web portal to track employee performance
An interface integrated with core banking systems to give detailed customer insights
Systems to effectively track manual processes e.g. cash pick-up

Impact

Miscommunication / misplacing of bills / tracking data in email has become obsolete
Easy availability of MIS Data and reports across different departments resulting in effective management, tracking, and control
Automatically manage SLAs through notifications and reminders
Improved customer satisfaction